A Key Holder, or Retail Key Holder, opens and closes a store and performs other administrative duties in a retail setting. Their main duties include assisting customers when needed, making sure the store is organized, neat and tidy and ensuring the alarm system is working properly.

What is a key holder job position?

Job Summary:

The Key Holder position is responsible for providing an outstanding Branded Customer Experience (customer service) to customers while performing operational duties that drive sales through product knowledge, merchandising, register functions, store cleanliness, and other related duties.

How do you become a key holder?

To become a key holder, you often have to be recommended by a supervisor. Typically, you need at least one year of experience. If you are aspiring to management, you must demonstrate excellent customer service abilities, organizational acumen, and a thorough understanding of the needs of the business.