Generally speaking, you can only return bespoke or custom-made furniture if it is faulty. If you’ve received a custom-made sofa and want to return it for other reasons, you don’t have the benefit of the 14-day cooling-off period.

Can you return furniture bought online?

Most online companies will not accept items back without their original packaging as it cannot be sold on again. Contact the company within 14 days of receipt and advise them in writing that you would like to return the item for a refund and request an RMA (Return Merchant Authorisation) Number.

Who has the best return policy on furniture?

IKEA is hands down the best furniture retailer for online returns. The Swedish company has a “no-nonsense return policy” offering customers “365 days to change your mind.” That’s an entire year!