I cannot open links that starts with within MS Word 365 documents. I get:
Unable to open http.://... . Cannot download the information you requested
I'm using Windows 10 1803 and the newest MS Word 365 desktop application.
Other links I can open without any problems...
3 Answers
Try to create the following registry key in this computer:
- Quit any programs that are running.
- Open Registry Editor. (Click Start, and then click Run. Type regedit in the Open box, and then click OK.)
- In Registry Editor, browse to one of the following subkey (create the keys when they do not exist):
For a 32 Bit version of Office on 64 bit version of Windows
HKLM\SOFTWARE\Wow6432Node\Microsoft\Office\9.0\Common\Internet\
For a 32 Bit version of Office on 32 bit version of Windows
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\Common\Internet
For a 64 Bit version of Office on 64 bit version of Windows
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\Common\Internet
- Make sure the Internet subkey is selected. On the Edit menu, point to New, and then click DWORD Value. Add the following registry value: Value Name: ForceShellExecute
- Double-click ForceShellExecute, and then set the Value data to 1. Click OK. On the Registry menu, click Exit.
Open Word again, check if the hyperlink works now. Reference:
Refer Microsoft Answer for this problem:
To fix this problem automatically, download and run this tool which provides by the Microsft.
Link:
Error message when selecting hyperlink in Office: "Cannot locate the Internet server or proxy server"
