Stanbic IBTC customer care services are among the best in the Nigerian banking sector. Because they deal with customer products, there are bound to be complaints. Customers always want to know one thing or the other about their accounts, the bank, and its services. Hence, the need for customer care services. It started with bank visits and has now improved to services rendered over the phone, internet, and social media.

It is interesting to note that with mobile customer care services, complaints are acknowledged within two working days if they came through email or WhatsApp. If by letter, it will take five working days before attention can be given to the complaint. And if the solution to your complaint will take a longer time, you will be contacted within two days to inform you on when to expect your response. Judging by feedbacks, it takes time for customer care to respond to complaints that require immediate attention except through calls. But the customers eventually get what they want through the medium. Nonetheless, the customer services keep improving by the day.

Different Ways to Contact Stanbic IBTC Customer Care

Stanbic IBTC provides customer care services to their customers through various means. It can be through phone calls, emails, or social media services. These means are provided to save the customers the stress of visiting the bank and following protocols. However, not all complaints can be handled over phone calls, emails, and social media. And not everyone is comfortable with mobile customer care services. Some older customers prefer to visit the bank instead. But for those who are willing to use mobile customer care services, here is what you need to know.

The Stanbic IBTC customer care service can be rendered in two ways. It may be by a visit to the bank or by mobile services. This piece is focused on mobile customer care services.

Stanbic IBTC Email Contact

There are different email addresses for different complaints. Stanbic IBTC arranged the email complaints in such a way that each email addresses a particular issue, and customers’ complaints are directed to the right source.

You Can Also Contact Them through Calls

Just like the email addresses, there are different customer care numbers to contact for different issues nationally and internationally.

• For general inquiries, the phone number to dial is 0700 9099-09909 for local calls and +234 700 9099-09909 for international calls.
• If you want to report a fraud, call 0700-9099-09909
• For ant fraud, call 01-4227777
• For Private Banking, call 01-422-4444 for local calls, and +234-01-4224444 for international calls
• For Enterprise Direct, call 0700-333-3333 for local calls
• For Vehicle and Asset Financing, call 01-4222222 for international calls
• For insurance inquiries, call 01-2770394 locally or +234 1-012770394 for international calls.  Or you can visit for more options and information
• For Pension matters and inquiries, call 01-2716000 for local calls and +234-1-2716000 or you can visit for more information and options.