What happens when you get the wrong DoorDash order?

If a DoorDasher delivers the wrong order, it’s critical to contact customer service at (855) 431-0459, and file a report on the app or computer as of 2022. After notifying DoorDash about a wrong order, the company will either redeliver your food, give you a refund, or give store credit for the total of your order.

Does DoorDash charge restaurants for wrong orders?

If an item is reported as missing or incorrect by a customer, DoorDash may issue refunds and/or credit to customers on your behalf. You as the merchant may be charged a fee to cover a portion of the cost to reimburse the customer for the missing or incorrect order. These fees are known as order error charges.