What happens when someone returns on Mercari?

When a buyer requests a return, we’ll ask for some photos of the item. Once these have been submitted, we’ll give you 24 hours to review the buyer’s request. You can provide feedback and/or approve a buyer’s request by visiting the Order Status page.

Does Mercari give a full refund?

Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. To keep you safe, we ask that all transactions take place in the app.