Tools for Cases and Defect Management

Submit and Manage Cases

Create a new Case for a BMC product.

Product Defects

All defects related to Cases to which you have access can be found in the Manage Your Cases section of Support Central. If a Defect is associated with a Case, it will be listed in a section labeled Defects/RFEs/CARs located between the Case details and the Case Updates section. Clicking a Defect ID will provide relevant information about the Defect, such as the status and a brief summary.