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Service Levels and Support Hours - Documentation for Bmc Helix Subscriber Information

Alexander Ross • • 2 min read
Service Levels and Support Hours - Documentation for Bmc Helix Subscriber Information

Because BMC Helix services are cloud-based, customers can connect to them via any supported web browser. BMC is fully responsible for the availability of the services.

This topic contains the following information:

Hours of service operation

The BMC SaaS Operations team provides operation and management of the BMC Helix services 24 hours a day, 7 days a week.

Service level availability

All BMC Helix services carry a 99.9% service availability commitment for production environments. For more information, see the BMC Helix Availability policy.

Alexander Ross
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Alexander Ross

Alexander Ross has covered the video game industry for a decade, writing deep dives on game design, esports tournaments, VR developments, and gaming culture.