Customer-centricity means putting the customer first and at the center of everything that you do. ... Customer-centric organizations take steps to understand the customer and act on that understanding by creating a culture that empowers employees to make the best decisions for both the customer and the company in parallel.

What customer centricity means?

Customer centricity is the ability of people in an organization to understand customers' situations, perceptions, and expectations.

What is customer centricity with example?

However, a customer-centric company requires more than offering good customer service. Both Amazon and Zappos are prime examples of brands that are customer-centric and have spent years creating a culture around the customer and their needs. Their commitment in delivering customer value is genuine.