Back-office operations are the portions of the company composed of non-client-facing functions and personnel. Very generally, this includes things like administration and human resources. Another example of this would be the IT department, regulatory compliance, or accounting.

What is back office management?

Back office management is the administration of a company's human resources, technology and services. The back office typically supports, and works to deliver on, the objectives and promises of the front office team.

What is back office operations in BPO?

Back-office BPO is the practice of outsourcing back office functions to reduce rent, labor and overall overhead costs and allow key personnel to focus on building the revenue of the business rather than managing daily operations.