A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

How much do customer service reps make?

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $34,710 in 2019. The best-paid 25 percent made $43,980 that year, while the lowest-paid 25 percent made $27,630.

Is customer service rep a bad job?

1. There's a lot of pressure on customer service representatives. Pavlic and Curtis say the reason customer service representatives have such bad experiences is that it's one of the worst jobs in the world. They say it's no surprise that some overworked and lowly paid representatives lash out at their own customers.