The traditional dictionary definition of making amends is to “correct a mistake that one has made or a bad situation one has caused.”

What to say when making amends?

Acknowledge what you have done and how you have hurt the person. Don't just apologize— saying “I'm sorry” is not enough. The situation will only improve if you are sincere in your efforts. Ask the person what you can do to remedy the situation and what would need to happen for them to feel better.

What is an example of making amends?

A direct amends involves actively righting the wrong. For example, if you damaged someone's home when you were under the influence. A direct amend would be meeting the homeowner face to face, admitting you were wrong and repairing the damage.