If issues are reported outside of that 7-day window, we are unable to force a seller to take a return and/or issue a full refund. Refunds on the Reverb App: You can request refunds via the most current version of the Reverb App on both Android and iOS.

Can I refuse a refund on Reverb?

If the buyer has reached out within the days allotted for a return, you are expected to accept their request under the terms of your policy. If the buyer has requested a return outside of the allotted time to do so, let them know and politely decline their request.

Does Reverb have a money back guarantee?

All purchases on the site are backed by our Reverb Buyer Protection. If anything arrives damaged or not as described, you just need to contact the seller or Reverb within 7 days of delivery with documentation of the issues.