Outgoing Call means Calls from Users to destinations outside of the Customer Service.

What's the difference between incoming and outgoing calls?

An inbound call center receives incoming calls from customers. ... An outbound call center, on the other hand, makes outgoing calls to shoppers. Sales teams typically run outbound centers to cold call potential customers about their products.

What does an outgoing call look like?

Outgoing call you made: An orange arrow points to the number. Incoming call you received: A green arrow points away from the number. Incoming call you missed: A red phone silhouette appears with a broken arrow.