Definition: Active listening is a technique of careful listening and observation of non-verbal cues, with feedback in the form of accurate paraphrasing, that is used in counseling, training, and solving disputes or conflicts.

What means active listening?

Active listening is a way of listening and responding to another person that improves mutual understanding. It is an important first step to defuse the situation and seek solutions to problems.

What are four examples of active listening?

Examples of Active Listening Techniques

Demonstrating concern. Paraphrasing to show understanding. Using nonverbal cues which show understanding such as nodding, eye contact, and leaning forward. Brief verbal affirmations like “I see,” “I know,” “Sure,” “Thank you,” or “I understand”