We're sorry that something was missing from your new LEGO set. Don't worry though, we can send the part you need directly to your home. Please visit the Bricks & Pieces section of our Customer Service website to request what you need to finish your set.

Will LEGO replace missing pieces?

For the vast majority of bricks, the replacement will be completely free, and LEGO won't even ask for proof of purchase. Typically, replacement pieces take 7-10 business days (depending on location) to show up at your door—LEGO also covers the shipping cost.

What happens if my LEGO set is missing pieces?

If you can no longer purchase the pieces you need from an old LEGO set, or if you are looking for an old piece to complete a new creation, then you will need to buy the piece from the secondary market. The official LEGO site is a great place to buy the pieces that are still being manufactured.