Our bikes are unfortunately not insured against theft. In case your Swapfiets gets stolen, we will make sure you get a new bicycle quickly. In addition, you pay a deductible, provided that your bike was locked properly and you still have your key. ...

What if my Swapfiets is stolen?

If your Swapfiets is stolen, we ensure that you get a new bike quickly. We also report the bicycle as missing. In addition, you pay an own risk factor as long as you have locked the bike properly and you still have the key.

What happens if I lose my Swapfiets key?

We will make sure you have a new key as soon as possible. Please keep in mind that we have to charge a fee of € 15,- for making a new key. Contact us to make an appointment so you can use your bike again in no time. To prevent abuse, please note that we can only deliver a new key to the location of your bike.