To fix the problem, you’ll need to use the “Refresh My PC” feature. Go to Settings, then Change PC Settings, and then Update and Recovery. After that, open Recovery, and click or tap Get started under Refresh your PC without affecting your files. This effectively re-installs Windows, but your files will not be deleted.

How do I fix Windows 8.1 problems?

First, open the Charms bar by pressing Windows key + C or moving your mouse to the upper or lower right of your screen. Click on Search and then type in troubleshooting in the search box. Click on the first result, Troubleshooting, and the main window will pop up where you can start troubleshooting computer programs.

Why did my Windows 8.1 stop working?

Windows is not working anymore… Open the right charm, then click Settings, then click change PC settings, then click Update and Recovery and click on Recover, then click on Restart now. Open an elevated command prompt and type “shutdown /r /o” and hit enter.