If the test connection works with no errors, then the problem probably exists on the remote site that you're trying to connect to. Another possible cause is that the connection is being blocked by a firewall. If you have a local firewall or an antivirus, try to disable it.
How do I fix Cannot connect to server?
What To Do When You Cannot Connect To The Company Server
- Restart Your Computer. ...
- Follow the Error Messages. ...
- Identify Where the Shared Drive is Hosted. ...
- Permissions. ...
- Look For What Might Be Different. ...
- Partner With Electric.
How do I connect to the server?
How to connect to your server with Windows
- Double-click on the Putty.exe file you downloaded.
- Type the hostname of your server (normally your primary domain name) or its IP address into the first box.
- Click Open.
- Type your username and press Enter.
- Type your password and press Enter.
