We bill in advance for DIRECTV, U-verse^® TV, AT&T Phone, AT&T Internet, and Fixed Wireless Internet accounts per our service agreements. Currently, if you cancel any of these services, we give you prorated credits for the remaining days in your bill period.

What happens when you cancel DirecTV?

If you cancel your service or if we deactivated your account because you didn't maintain the minimum programming requirements, you'll have to pay a deactivation fee. Under the terms of the DIRECTV Customer Agreement, we'll bill all outstanding charges to the payment method on file when you cancel DIRECTV^® service.

How can I cancel DirecTV without penalty?

You cannot cancel DirecTV online or via email. The only way to cancel your account is to call the retention department at 1-800-228-2020 and and speak with a representative. Customer service can't cancel your plan, you must speak with a retention representative.