Queuing theory as an operations management technique is commonly used to determine and streamline staffing needs, scheduling, and inventory in order to improve overall customer service. It is often used by Six Sigma practitioners to improve processes.

How can we use queuing theory in real life?

Many valuable applications of the queuing theory are traffic flow (vehicles, aircraft, people, communications), scheduling (patients in hospitals, jobs on machines, programs on computer), and facility design (banks, post offices, supermarkets).

What is queuing theory and its application?

Queuing theory (or queueing theory) refers to the mathematical study of the formation, function, and congestion of waiting lines, or queues. At its core, a queuing situation involves two parts. Someone or something that requests a service—usually referred to as the customer, job, or request.