So what's the best way to calculate utilization rate? The basic formula is pretty simple: it's the number of billable hours divided by the total number of available hours (x 100). So, if an employee billed for 32 hours from a 40-hour week, they would have a utilization rate of 80%.

What is a good utilization rate for an employee?

It differs from agency to agency. Utilization is defined as the amount of billable time can you pull out of the total available time of your employees. Industry standards suggest an overall successful agency staff utilization rate should fall between 85 and 90%.

Why is utilization rate important?

In business, the utilization rate is an important number for firms that charge their time to clients and for those that need to maximize the productive time of their employees. It can reflect the billing efficiency or the overall productive use of an individual or a firm.