Openreach confirmed the scam on social media and advised customers that: “Openreach would never contact you directly, nor would we ask for personal details or remote access to your router.” It also advised anyone who has received a call to hang up immediately and report the incident to Action Fraud.

Do bt contact you by phone?

A BT spokesman said: “We will never call or email a customer to ask for remote access to their computer, or ask for personal information (including bank details) unexpectedly.

Does BT call about internet speed?

Broadband users throughout the UK have been warned to be wary of a scam that sees scammers falsely claiming to be able to improve their home internet speeds. Victims are contacted by phone by individuals claiming to be from "BT Openreach" who say they have detected poor broadband speeds in their area, the Sun reports.