Securus offers a number of convenient funding methods to meet your needs.
Credit / Debit Card Online or By Phone. Payment types accepted Online or By Phone.Western Union. Cash. Credit/Debit Card. MoneyGram. Go to a MoneyGram location and complete the Express Blue Form (see example below) with the following information:

What is Securus inmate debit?

A Securus Debit account is owned by the incarcerated individual and used to pay for Securus services offered at their facility. This is NOT a commissary account. This may include services such as phone calls, eMessaging stamps, tablet media (games, music, and movies) as well as Video Connect sessions.

How do I check my securus account balance?

Direct Bill account holders can go to or call 1-800-844-6591 to get balance and other information on their Direct Bill accounts.

How do I set up a Securus account?

To set up an account by phone, you can call Securus Technologies at 1-800-844-6591.

Is JPay and Securus the same?

In 2015, JPay was acquired by Securus, a prison telecommunications company that had raked in over $114 million dollars in profits in 2014 alone from its phone services in 2,600 prisons and jails across 46 states and the District of Columbia.

What is direct bill on Securus?

A Direct Bill account allows you to receive collect calls from a loved one and have the charges billed directly to you each month from Securus Correctional Billing Services (SCBS).

How do I link my JPay to Securus?

It is likely that you need to link your JPay account to a Securus account to be able to send and receive eMessages. Go to and enter your email address (JPay user ID) and JPay password. You can also contact us at 972-734-1111 for assistance.

Does Securus have a monthly plan?

Securus offers a variety of subscription programs that provide more affordable and budget-predictable options to stay connected with loved ones. The fixed-rate monthly plans are simple to set-up, accessible and affordable.

How do I get my money back from Securus?

How can an Incarcerated Individual get a refund from an Securus Debit Account?
Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund.Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount.

What is the best inmate phone service?

The most popular services for receiving phone calls from prisoners are:
ICSolutions.Securus Technologies.Global Tel Link (GTL)

What is a prepaid collect account?

PREPAID COLLECT: GTL’s prepaid collect option, AdvancePay®, allows a friend or family member to set up a calling account to his or her phone number without the restrictions of standard billing. Every time calls are made and accepted to a prepaid number, the charges are deducted from the account.

What is Securus mobile app?

The new Securus Mobile app* for Android lets you manage all of your communication with your incarcerated loved one from anywhere. Now you can fund a calling account so you’re always ready to receive their call, check account balances, schedule and join a video visit…message an inmate… and so much more.

What does inmate debit mean?

A Debit Telephone Account allows the family or friend of an inmate to purchase prepaid phone services for the inmate. The inmate can then make phone calls to any telephone numbers which are not restricted by the facility. The Debit Telephone Account is different from a Prepaid Account.