Find an Xfinity Store or Comcast Service Center location near you and then make an appointment by visiting off your equipment at any Xfinity Store or Comcast Service Center. Our team at the Xfinity Store will provide you with a receipt confirming your return details.
What equipment do I return to Xfinity?
You’ll need to make sure you have all these devices prepared if you want to return the equipment to Xfinity; TV box, Internet Modem, Modem/Router, Remote control, xFi Gateway, Voice Modem, and Xfinity Cameras.
Do I need to return cables to Xfinity?
Your Equipment
Before you can install and re-activate your services at your new address, you’ll need to gather and bring all Xfinity equipment, accessories, cables and power cords that connect your Xfinity TV, Xfinity Internet and Xfinity Voice services.
How much does Comcast charge if you don’t return the box?
How much does Comcast charge for unreturned equipment? While there is no fixed charge, users have been charged anywhere between $100-$300 for unreturned equipment.
How do I return Comcast equipment to Covid 19?
Simple Options to Return Xfinity Equipment
Sign in and visit the Equipment Return page. Check off the device(s) you’d like to return and select Continue. Choose a reason for return and press Continue.Select a return option, follow the listed instructions, and press Confirm.
What happens if I dont return Comcast equipment?
If you don’t return the equipment Comcast will evetually turn the matter over to a collection agency. The agency will attempt to collect the money for the unreturned equipment. It will go against your credit score if not paid in a timely manner or not paid at all.
Does Xfinity charge for remotes?
Remotes are provided at no charge (no monthly charge).
How much does Xfinity charge for equipment?
Xfinity equipment fees: $17.45/mo.
Plus, it tacks on a $7.50 per month DVR service fee and a $9.95 per month technology fee.
Do I have the latest Xfinity equipment?
If you own equipment, please visit mydeviceinfo.xfinity.com to find compatible modems for your level of service. You can also check to see if your existing modem is up-to-date.
What do I do with my Comcast equipment when I move?
If you’re not able to keep your equipment when you move to your new address, you can start an equipment return online, or bring your equipment to a UPS Store or Xfinity Store.
Is there a fee to cancel Xfinity?
An $110/$230 Early Termination Fee for (TV, Internet, Voice or Home) will apply if you cancel all services, excluding Xfinity Mobile, during the term of the agreement. The Early Termination Fee decreases monthly. The Early Termination Fee will not apply if you cancel within 30 days of installation.
Do you have to return Xfinity Flex box?
You must return your Xfinity Flex streaming TV Box(es) upon the end of your Xfinity Flex service. If you’re an Xfinity TV customer, you aren’t eligible for Xfinity Flex. Internet Essentials, Prepaid Internet and Bulk TV customers aren’t eligible at this time.
What happens if you lose a Comcast cable box?
If you think your device is lost, we recommend contacting us to suspend your service and lock your device. This will prevent anyone from using your Xfinity Mobile device and racking up charges. If your device turns up later, we can simply reinstate your service.
What should I return with Comcast Flex?
Select your Xfinity Flex streaming TV Box, and then you’ll be given two return options:
Print a free UPS return label, then pack it in the original shipping box (if you still have it) and ship it to us.Bring it to a local Xfinity Store, where it will be taken off your account immediately.
Why did Xfinity send me a new modem?
Our intent was to make sure you have up to date equipment so you can get the most out of the faster Internet speeds we are rolling out in your area. Thanks for your patience and for sharing your experience with me.”
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