You can call 0203 451 2688 between 9am and 7pm Monday to Friday, 9am and 5pm on Saturday and 10am and 5pm on Sunday. IF YOU HAVE A TUI TOURS BOOKING: Please give our dedicated TUI Tours team a call on 0203 451 2940. Please use the numbers above to contact us, rather than any other that you might see online.
Can I get my money back off TUI?
You can choose to cancel your holiday within the time-frame shown in Manage My Booking and receive a cash refund of the amount you paid. Any booking incentive will not be refunded.
How long should I wait for my Tui refund?
7) How long will it take to receive a refund for my excursion booking? Card refunds usually take seven to 10 days to reach your account, depending on your bank. If you still haven’t received your refund after this time, please contact us and we’ll look into it for you.
How do I contact TUI to make a complaint?
Call us on: 0203 451 2688.
Will I lose my money if I cancel my Tui holiday?
You may cancel your holiday booking within 14 days of the Amendment Invoice date and receive a refund of all monies paid to us except any amendment charges; we will only consider an appropriate refund of insurance premium paid if you can show us that you are unable to transfer or reuse your policy; and • 2.
How do I make a complaint about a holiday?
6 essential tips on how to make a holiday complaint
1: Don’t wait until you come home. A man making a complaint over the phone in a hotel lobby (Dreamstime) 2: Take to social media. 3: Jot down notes. 4: Write to a member of a travel trade organisation. 5: Tell the airline. 6: Know what you want the outcome to be.
Who is the chief executive of TUI UK?
Andrew Flintham
Andrew was appointed as Managing Director for TUI UK & Ireland in March 2018.
How good is TUI customer service?
FEEFO – 2020 TRUSTED SERVICE AWARD
We’re proud to be rated 4.5 stars for our customer service. In 2020, we also won the ‘Trusted Service Award’, recognising that TUI delivers exceptional customer experiences, as rated by real customers.
Can I move my Tui holiday to another date?
Yes, you can amend your booking. However you’ll usually need to pay an amendment fee for each person named on the booking and for every booking detail which you change.
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