Please contact drive support at . For urgent delivery issues, please call (855) 973-1040. For large order fulfillment/catering orders, please contact .
How do I report a problem with DoorDash?
How can I report a missing or incorrect item from my order?
Select an order from the Orders tab.Tap “Help” in the top right-hand corner.Under “Order Issues,” select “Missing items” or “Items made incorrectly”, depending on the scenario.Follow the prompts on the screen.
Can you get a refund from DoorDash?
According to the DoorDash Terms of Service, the company doesn’t give refunds. No Refunds. Charges paid by you for completed and delivered orders are final and non-refundable. DoorDash has no obligation to provide refunds or credits, but may grant them, in each case in DoorDash’s sole discretion.
How do I contact DoorDash for a refund?
You should call DoorDash customer service on 855-973-1040 and explain why you would like a refund. Please note that DoorDash can temporarily suspend their phone customer service if they’re experiencing a heightened volume of customer requests. In this instance, you should use the live chat option instead.
How do I contact DoorDash live chat?
Please chat into support:
Click “Help” (iPhone) or “?” (android) in the upper right corner of the app.Select “Something Else”Press “Start Chat” with support agent.
How long does a refund from DoorDash take?
If the charge has been posted, you should expect your refund to appear on your statement within five to seven business days from the date listed in the refund email and in the app.
Why did I get a 9.99 charge from DoorDash?
In announcing the new service, DoorDash suggests that the $9.99 pricing “means that a DashPass membership pays for itself with just three orders per month.” Though DoorDash’s own FAQ page doesn’t explicitly state the cost of deliveries, only stating that they “vary by region and restaurant,” a Quartz article from last
Can I email DoorDash?
The DoorDash support email is . This email address works for customers, Dashers, and restaurants. While users could once directly email the company at , you now have to fill out a contact form first.
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