Drop off your equipment at any Xfinity Store or Comcast Service Center. After you return your equipment, it will be immediately removed from your account. Our team at the Xfinity Store will provide you with a receipt confirming your return details.
How long do you have to return Comcast equipment after cancellation?
You have 14 days from when your device was shipped (or purchased in a retail store) to start a return or exchange. The device must be activated before being returned or exchanged. For accessories, you have 30 days from your purchase date to start a return or exchange.
Do I have to return the Xfinity modem to replace?
Don’t forget to return your old Comcast-supplied modem or gateway. The tech told me I had 45 days to due this before Comcast listed the device as missing and charged me for it. You will not be charged for the device in the meantime, you just need to make sure to return it within the 45 days.
How do I return Comcast equipment to Covid 19?
Visit to find a UPS Store near you. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us.
Do I need to return Xfinity cables?
Your Equipment
Before you can install and re-activate your services at your new address, you’ll need to gather and bring all Xfinity equipment, accessories, cables and power cords that connect your Xfinity TV, Xfinity Internet and Xfinity Voice services.
What happens if I don’t return my Comcast equipment?
What Happens if You Don’t Return Comcast Equipment? You’ll be charged an unreturned equipment fee, a fee for incidental costs, and Comcast will eventually turn the matter over to a collection agency. The agency will attempt to collect the money for the unreturned equipment.
How much does Comcast charge if you don’t return the box?
If you don’t return the equipment you get charged for it. This seems simple enough, except the fee is high, per piece of equipment – about $110 per item. And if you don’t pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score.
What if I lost my Xfinity equipment?
If you think your device is lost, we recommend contacting us to suspend your service and lock your device. This will prevent anyone from using your Xfinity Mobile device and racking up charges. If your device turns up later, we can simply reinstate your service.
Can I return my Comcast equipment to UPS?
Comcast has teamed up with The UPS Store to offer convenient and free equipment returns at more than 4,400 The UPS Store locations. Comcast customers can drop off equipment as-is – no box or packaging required. Comcast and The UPS Store are working together to simplify the process of equipment returns.
What’s the difference between a router and a modem?
Your modem is a box that connects your home network to the wider Internet. A router is a box that lets all of your wired and wireless devices use that Internet connection at once and also allows them to talk to one another without having to do so over the Internet.
Can I replace my Xfinity modem?
You can purchase your own retail modem for use with your Xfinity Internet and/or Voice service, as long as the equipment is certified to work on our network.
How do I cancel my Comcast Internet and keep 2021?
To start the phone canceling process, call 1-800-XFINITY (1-800-934-6489). When you call, answer the menu by saying “cancel service.” Once you get through to someone, ask if you’re speaking with Retention. If they’re not Retention, let them know you’d like to be transferred.
How do I talk to a real person at Comcast?
Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information.
Is Xfinity Flex really free?
The Xfinity Flex is a TV streaming device offered free-of-charge to Xfinity internet-only customers. It streams on-demand television shows and movies as well as some live streaming content.
Does Xfinity charge for remotes?
Remotes are provided at no charge (no monthly charge).
Why did Xfinity send me a new modem?
Our intent was to make sure you have up to date equipment so you can get the most out of the faster Internet speeds we are rolling out in your area. Thanks for your patience and for sharing your experience with me.” Want more consumer news?
