The Direct Express phone numbers for a lost card are:
Customer Service Phone Number—1-866-606-3311.International Phone Number—1-765-778-6290 (Collect)Hearing-Impaired Phone Number—1-866-569-0447.
How do I check my Direct Express card online?
You can view your account information at USDirectExpress.com or on the Direct Express® mobile app. Log in to check your balance and view account activity. You can also obtain account balance information by calling the Direct Express® card toll-free phone number on the back of your card, 24 hours a day, 7 days a week.
How do I talk to someone Direct Express?
Call One of These Direct Express Numbers to Speak To a Live Person. To contact Direct Express customer service, call the Direct Express phone number on the back of your card (1-888-741-1115). For TTY, call 1-866-569-0447. The International Collect Direct Express phone number is 1-765-778-6290.
Why haven’t I received my Direct Express card?
Direct Express does not provide a tracking number for new cards that are mailed. If you have waited for more than 10 business days and your card has still not arrived, we suggest you call the Direct Express Customer Support phone number (888-741-1115) to find out what the issue is.
What if I lost my Direct Express card?
If your Direct Express® Card is lost or stolen, immediately call the Direct Express® card toll free Customer Service Department number on the back of your card. A customer service representative will assist you and a new card will be sent to you. Refer to question 3.1. Replacement card fees may apply.
Will stimulus go on Direct Express card?
No. All federal benefit payments will continue to be made on time. Cardholders will receive their regular benefit payment deposit to their Direct Express® card account on the regular payment date.
How do I renew my Direct Express card?
A new Direct Express card should have been automatically mailed to you right before the end of the expiration month – in your case, before the end of February 2018. You should contact Direct Express customer service at 888-741-1115 to inquire about your replacement card.
Will stimulus go on Direct Express?
If you’re a Social Security beneficiary with a foreign address whose monthly benefit is deposited in a foreign bank account, you should receive your third stimulus payment through either direct deposit, Direct Express card or a check in the mail, according to the SSA (however, not that the IRS doesn’t usually deposit
How do I find my Direct Express account and routing number?
Direct Express doesn’t make account and routing numbers publicly available for their cards. You will be assigned an account number and Comerica Bank (the card’s issuer) does have a routing number, but you won’t need it. You just need to sign up and activate your card.
What bank is Direct Express?
The Direct Express® Debit Mastercard® card is issued by Comerica Bank, pursuant to a license by Mastercard International Incorporated.
Why is direct express not working?
If you have enough funds, the most likely reason why your Direct Express Card is not working is due to fraudulent or suspicious transactions on your card.
How long does it take to get your Direct Express card in the mail?
How long does it take to get a Direct Express card in the mail? Applicants receive their Direct Express cards within seven to 14 days after approval. Once you receive your card, your federal payments automatically deposit to it.
Can I get money off my Direct Express card without the card?
You cannot withdraw money from Direct Express without the card. The only ways to withdraw money are at an ATM, by obtaining cash back at a retail location, or by visiting any bank or credit union that displays the MasterCard acceptance mark and getting cash from a teller.
Is Direct Express only for Social Security?
Who is eligible for Direct Express® Prepaid Debit Card? Anyone receiving Social Security, Supplemental Security Income, VA or other federal benefit payments can enroll. You no longer have to wait for the mail or worry about lost or stolen checks.
How do I transfer money from my Direct Express card to another card?
You cannot transfer the money from your Direct Express card to another card. You may transfer funds from your Direct Express® card account to a personal U.S. bank account only. You can do so by either calling the Direct Express® card’s Customer Service Department 1 (888) 741-1115, or by visiting their website.
