When you select UPS Delivery Intercept, you can request that UPS perform one of the following actions: Return to Sender: Return the package to the shipper. Deliver to Another Address: Reroute the package to a new address. Reschedule Delivery: Hold the package for delivery on a future date.
How much does UPS charge to intercept a package?
There is a Package Intercept fee of $15.95 that applies to all intercepted shipments. Commercial customers who purchase postage online can also submit their Package Intercept request online.
Can you intercept a delivery?
As long as the item is not showing as out for delivery or delivered, USPS Package Intercept® will prevent delivery to the addressee. Based on your request, the item is redirected as either: Return to sender, or. At the Delivery Post Office™ as Hold for Pickup (but not to a PO Box)
How do you intercept a shipped package?
How It Works. You can request that the destination Post Office hold the item for you or have it returned to sender. Verify that your shipment is eligible for Package Intercept. If eligible, you can submit your request online after logging in with your USPS.com account.
What happens if a UPS package is delivered to the wrong address?
If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor’s house or leasing office). Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package.
Can I get a package back from UPS?
With UPS Returns you, or your customer, can prepare returns. Once the process is in place, your returns packages can be given to any UPS service provider, or dropped off at any UPS Drop Box or other locations that accept UPS packages for shipment.
Can you ask UPS to hold a package?
When you sign into UPS.com, you can use UPS My Choice to request a hold on your deliveries in a few different ways: We can hold onto your package and deliver it once you’re back in town. You can request we leave your package with a neighbor. We can reroute your package to another address, in certain cases.
Can you ask a UPS driver for your package?
If you happen to be call in after the driver left the facility and do not want to wait until the driver completes his route that day so you can pick up the package in the evening, in some rare cases, you can request an on-road pickup of your package.
How do I contact UPS for a package?
Customer Service
Please visit our Customer Help and Support Center or call 1-888-742-5877.
Who can intercept a USPS package?
Note: Commercially shipped packages can only be intercepted by a commercial mailer through the Business Customer Gateway. As information, commercially shipped packages typically contain a tracking number that begins with a “92” or “93”.
How do I cancel a UPS shipment?
Call 1-800-PICK-UPS® (1-800-742-5877) and use your request number to cancel or modify your pickup.
How do I return a UPS package to sender?
Do not open it. Instead, call UPS at 1-800-PICK-UPS to let an agent know that you are refusing delivery of the package and wish to return it to the sender. Schedule a time for pickup. You also can drop off the package at a UPS location.
How long will UPS hold a package?
Yes, if you’re a UPS My Choice member, The UPS Store and other UPS Access Point locations can hold your package for up to seven calendar days at no additional charge. Customer centers can hold your package for up to five business days.
Can you get a package back from USPS?
With USPS Package Intercept, you can request a mailpiece be returned or redirected before final delivery is made to the original address. Available for letters, flats and packages with a tracking barcode.
Is it illegal to keep a package wrongly delivered to you?
You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren’t permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.
Do UPS drivers steal packages?
Generally speaking, UPS doesn’t take responsibility for packages that were successfully delivered but then stolen. However, they will participate in the investigation with law enforcement officials.
What happens if you keep a package that is not yours?
Don’t Try to Keep Packages Received By Mistake
Companies will be alerted by the sender or their tracking system that the shipment wasn’t delivered to the right address. Even if you don’t alert them of the wrong delivery, they still might call your house or show up at your door asking where the package is.
