What is the service fee on my order? The service fee helps support the Instacart platform and covers a broad range of operating costs including shopper operations, insurance, background checks, and customer support. The service fee isn’t a tip and doesn’t go to the shopper delivering your order.
Does Instacart charge a fee for membership?
Instacart Express costs $99 per year (for an annual membership) or $9.99 per month (for a monthly membership). If you choose to pay the full annual price upfront, you save about $20 every single year.
How do I cancel my Instacart subscription and get a refund?
You can request a refund on Instacart through the website or the app within 7 days of delivery. You can cancel Express Membership within 15 days of payment, and you are eligible for a refund only if you have not placed any orders. You will also get a refund if Instacart delivers your order to the wrong address.
Can I get a refund from Instacart subscription?
For all members, you may cancel your Instacart Express membership within the first 15 calendar days of your paid Instacart Express membership and receive a refund of the Instacart Express membership fee you paid, but only if you have not placed any orders using your Instacart Express membership.
How do I avoid the Instacart service fee?
To opt out of the service fee, place an order through InstaCart normally. When you get to the final screen that shows your payment details and the price, tap the “Edit” button to the right of the “Service fee” option above the subtotal.
How do I waive the service fee on Instacart?
Tipping your personal shopper is permitted and is separate from service fees. Membership isn’t required to use Instacart, but it can help lower costs. For $99 per year or $9.99 per month, you’ll get free delivery for every order over $35. Express service also exempts you from peak pricing when Instacart is busy.
Can I use Instacart without a membership?
You don’t need a membership to shop with Instacart. However, Instacart Express is a membership option for customers who want to save more and get other exclusive benefits. For a flat annual cost or a low monthly fee, you can enjoy unlimited free deliveries on all orders of $35 or more.
Why did Instacart charge me $100?
Why Did Instacart Charge Me $100? If Instacart charged you $100 outside of a grocery delivery, odds are you signed up for the Instacart Express membership and forgot to cancel it.
Can you waive Instacart service fee 2020?
The service fee is essentially a donation to Instacart. The company says it’s used to help operate Instacart and does not go to the shopper delivering your order. Customers can waive the fee, however.
How do I cancel my Instacart subscription?
How to cancel an Instacart Express Membership on the mobile app
Open your Instacart app.Tap the three horizontal dots in the top-left corner.Tap “Instacart Express.” Select “Instacart Express.” Scroll down and tap “Cancel membership.”Tap “Continue to cancel.” Select a reason that you’re leaving. Tap “Cancel.”
Can I cancel Instacart?
You can cancel your Instacart order for free as long as you cancel it before your Instacart shopper starts shopping. You can get a refund on your Instacart order up to seven days after the delivery date.
Is Instacart service fee optional?
The service fee goes entirely to Instacart’s coffers, and the company says it uses it to help pay for anything related to running the company, from background checks to customer support to insurance. The 10% service fee has been optional, meaning shoppers could turn it off and not pay extra.
