Simply put, the front of house departments are guest-facing. They work directly with guests and handle operational tasks, like check-ins and check-outs. Front of house employees often work in shifts, with some covering overnight shifts so that an employee is always available whenever a guest needs assistance.

What is considered front of house?

The front of house is all the places customers see, visit, and interact with during their time at your restaurant. The front of house encompasses the waiting area, hostess stand, restroom, dining area, and the bar. The front of house is also where you can let your restaurant’s personality shine.

What position is front of house?

The front of house (FOH) is where, as a guest, you directly experience a restaurant or bar. It is where memories are made. Every dining room, waiting area, table, seat, stool, booth, bar, and any other public part of a restaurant is the FOH.

Front of house restaurant management is critical, since it directly impacts your customer experience, and plays a significant role in customer retention and loyalty. Back of the house operations are those which the customers are not in direct contact with.