Call 800-331-0500 to reach the AT&T customer service line.
You may be able to take your phone directly into an AT&T store to make a warranty claim, but they may not be able to replace it on the same day.Be respectful while you’re on the line with customer support.
How do I file a claim on my AT&T phone?
File and track a device protection claim
Go to 888.562. 8662. We’re available weekdays from 8 a.m. to 10 p.m. ET and weekends from 9 a.m. to 9 p.m. ET.
What happens when you report a phone stolen AT&T?
Note: If you report your device stolen, it will be blocked from being used on the AT&T network. Follow the prompts to suspend service on your device.
How long does it take to get a replacement phone from AT&T?
When you call us
Your replacement device will be similar or better. It can take up to six business days to arrive. For AT&T Certified Pre-Owned or AT&T Certified Restore devices, we’ll send you a similar or better replacement device. It can take up to six business days to arrive.
Why is AT&T sending out free phones?
“In February 2022, your current cell phone won’t work anymore. That’s why we’re offering you a free cell phone – so you can continue enjoying your service on our faster network.
Is AT&T sending out new phones?
AT&T is sending out replacement phones to people still using 3G-only models. AT&T shut down its 2G network in January 2017 and it is preparing to do the same with its 3G network in February 2022. However, some of its subscribers still have 3G-only phones, so the company is offering free replacements.
How do you find out if you have insurance on your phone?
Here’s how:
Open the Settings app.Tap General.Tap About.Tap the name of your AppleCare plan. If you don’t see an AppleCare plan, tap Limited Warranty or Coverage Expired for more information.
What is AT&T insurance number?
To file a claim online, go to or call Asurion Customer Care at 1-888-562-8662.
How many Asurion claims a year?
Month-to-month phone insurance comes with low premiums, high deductibles and a limit on claims (Asurion lets you make two claims per year, with a cap of $1,500 per claim). If you make one claim per year, you’ll pay between $270 and $330 for a new phone — and the phone may not even be new.
Can you still use a phone if its reported stolen?
I’m the one who reported it as stolen! Lost your phone, reported it, then found it again? That’s fine, you can still sell it on. Just call up the same number you used to report it – as well as your network’s customer service – and tell them you’ve found it again and all is well.
Can AT&T disable a stolen iPhone?
If you select Stolen, we recommend selecting the option to Suspend and block device from the AT&T network from the pop-up window. Select Suspend and follow the prompts to suspend service on your device.
How much does it cost to suspend a line on AT&T?
The line fee for reduced rate suspension is $10 a month, as opposed to $15, $20, $25 or $40. It is only available in emergencies. Installments still have to be paid and the plan has to be paid. There is a 180 days limit, then bills resume.
How long are phones under warranty?
The typical manufacturer’s warranty lasts anywhere from 90 days to one year. They also limit any potential liability to manufacturing defects. That means you’re out of luck if you accidentally drop your phone in the driveway and crack your screen.
Can you upgrade a phone with a cracked screen AT&T?
Yes, if your old phone is cracked but you’d still like to trade it in, AT&T will accept it.
Does AT&T cover cracked screens?
Does AT&T Phone Insurance Cover Cracked Screens? Yes, AT&T will replace an HTC, iPhone, or any other phone with a cracked screen. They will also replace phones that have been lost or stolen so long as you have purchased AT&T’s insurance.
What kind of phone is ATT sending out?
As AndroidPolice points out, AT&T is sending iPhone SE units to those with very old iPhones that will no longer work once the carrier’s 3G network shuts down. On the other hand, customers with Android smartphones are getting cheap Radiant Core handsets instead.
What phones will not work in 2022?
Some tracfones, flip phones, Jitterbugs and even older-style smartphones will no longer be able to make calls once the networks are taken down. Most of these phones, which are sometimes called “third generation” phones were launched nearly 20 years ago and will no longer work with most of the carriers in 2022.
Does AT&T give free phone upgrades?
ATT does not do free upgrades. Presuming you mean an upgrade like everyone else, you can upgrade to any phone you want but it will not be free.
