You have 100 calendar days to exchange your Purple® Bed from the date of delivery. You are allowed one exchange. To be eligible for an exchange, you must still be within your 100-night trial period and have had it for at least 21 days, and the mattress must be clean and undamaged.
How long do I have to return my Purple mattress?
Return Process
Sleep on your Purple mattress for at least 21 days. If you decide the mattress isn’t a good fit within the 100-night trial period, call a Customer Care rep at 888-848-2305. The rep will walk you through a few disposal options: Donate clean and undamaged mattresses to a local charity.
Does Purple have a money back guarantee?
All Purple Mattress purchases come with a 100-night trial! If you decide that your Purple Mattress isn’t a perfect fit for you, we’ll have it picked up and issue you a 100% refund. Keep in mind, we ask all Purple customers to spend up to 21-nights on the Purple Mattress before starting a return or exchange.
How do I return a Purple product?
Returns policy
However, if there is an issue with the product received by you, you could either raise a return request from the Website/App or contact our Customer Support team via phone (+91-86555-00222), email () or chat within 15 days of receiving the order.
Does Purple mattress sag over time?
Sagging. Some Purple customers found that their original mattress began sagging after the first few months. As a result, these sleepers experience increased levels of neck, shoulder, and back pain. The most common complaint was indentation in the top layer.
What type of mattress is good for stomach sleepers?
Medium to firm mattresses are best for stomach sleepers because they keep your spine in a neutral alignment, preventing it from sagging into the bed, which can promote back pain. Beds with a medium firmness level offer a balanced level of pressure relief and support, while firm beds offer maximum support.
Can you cancel a Purple mattress order?
You may cancel your order at any time prior to shipment of the purchased Products without penalty by contacting Purple via email at with the Subject Heading “Order Cancellation.” Any order that has already been shipped may not be cancelled in this manner and is subject to the posted Purple Return/
Where are Purple sheets made?
Every product is assembled and shipped from our facilities here in beautiful Utah. Our Purple™ Sheets partners are based in China.
How long do you have to return a mattress?
But if you’re just interested in a return or exchange, you have 180 days to test the bed out and decide if it’s right for you. Like Nectar and others, they require 30 days on the mattress before returning to ensure you’ve given it a solid try.
What happens to a mattress when you return it?
Your returned mattress will still find a good home with someone who needs and wants it. In most cases, when state law allows it, returned mattresses are donated to charities like the Salvation Army, women resource centers, or homeless shelters.
How do I return an open mattress?
You’ll need to contact the company you bought the mattress from when you decide to return it. Online mattress companies don’t expect their customers to actually ship the mattress back to them. They’re not trying to pull a bait-and-switch, though.
What does Purple do with returns?
Refund. After selecting whether to dispose, recycle, or donate the mattress, Purple requires proof in the form of a donation or disposal receipt. Then, they will process your refund which will be posted to your account within 15 business days.
How easy is it to return a Purple pillow?
Purple return policy
If any of the Purple pillows are not right for you, the company has a solid return policy. Their policies feature a 100-night sleep trial, a full year warranty, and free shipping and returns, as long as the products come back clean and undamaged.
Can I return product on Nykaa?
Nykaa offers its customers an ‘Easy return policy’, wherein you can raise a return/exchange request of a product within 15 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order. Click on ‘Orders’. Go to Order and select ‘Have a Concern’.
