Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.

Can you trade James Avery charms?

You can make a return or exchange in-store or start your return online. If you still have questions, please contact us by phone at 1-800-283-1770, by email at or by live chat.

Why did my James Avery ring turning black?

Oxidation. Due to the natural variations of hand finished products, the degree of oxidation and resulting darkness will vary from piece to piece. Reasonable variations are to be expected and contribute to the uniqueness and hand finished quality of each piece of oxidized James Avery jewelry.

Is James Avery good quality?

James Avery has excellent quality jewelry. I replaced my stolen wedding ring with a sterling/14k design from James Avery. It has a good weight, and has worn beautifully. His jewelry is more expensive, but so worth it!

How long do I have to return an item?

Under the Consumer Rights Act, you have a right to return something and get your money back if it’s faulty. You’re only entitled to an automatic refund if you return it within 30 days, otherwise the retailer can repair or replace it.

Can I return an item after 30 days?

Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it’s faulty, not as described, or unfit for purpose.

Does James Avery put charms on for free?

Complimentary First Time Soldering Of Our Charms

First time solders of our charms are complimentary. To have a James Avery charm moved or re-soldered, there is a $5.00 charge for each sterling solder and a $10.00 charge for each 14K solder.

Is James Avery Jewelry real?

We offer finely crafted jewelry designs for men and women in sterling silver, 14K and 18K gold, bronze and gemstones. James Avery jewelry is designed and crafted by our own skilled artisans in Kerrville, Comfort and Hondo, TX using the finest materials sourced worldwide.

Does James Avery use real silver?

Precious Metals Information

The precious metal alloys used in the making of James Avery jewelry consist of sterling silver, 10K, 14K, and 18K yellow gold, white gold, stainless steel, copper, bronze, and titanium.

Can I shower with James Avery ring?

To keep your jewelry looking its best, we recommend that you remove it when swimming or bathing. Always avoid exposing your James Avery designs to chlorinated water or harsh chemicals.

What does 925 mean on James Avery jewelry?

Our sterling is stamped with the number “925” and the word “sterling.” The jewelry we made before 2004 was stamped “sterling”. The “925” is the international standard for sterling and means that the jewelry has at least a 92.5% fine silver content.

Is James Avery a luxury brand?

While Tiffany clings to its elitist luxury image, James Avery is subtle and understated. More affordable sterling silver is important to both brands, but the artisan jewelry offered by James Avery is giving affluent jewelry customers something special: Meaning and value.

Is James Avery jewelry made in China?

The 360 employees at the company’s new production center in Kerrville are quietly taking on a global industry in which more and more jewelry is made in either India or China.

Is James Avery handmade?

James Avery has five manufacturing plants—one each in Hondo, Fredericksburg, and Kerrville, Texas and two in Comfort, Texas. We offer over 1,100 designs and maintain some 14,000 separate jewelry items in our active product line, each originated by skilled artisans in the Texas Hill Country.

How do I return an online order?

Returning Online Purchases:

Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.

Am I entitled to a refund if I change my mind?

But if you simply change your mind about something you bought in a shop and decide you don’t want to keep it, you do not have any rights under consumer law. Some shops offer to accept returns and give you an exchange or refund within a certain amount of time after the purchase.

Can a store refuse to give a refund?

In the U.S., there’s no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC’s “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.