How to log in to and out of the End User Portal
Click on “For Users” to bring up the screen shown below:Enter the main phone number for your business in the “Phone number” field.Enter your extension number in the “Extension number” field.Enter your password in the “Password” field.Click “Login” to log in.

Why is my Ooma offline?

If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet. Your first step should be to review the setup diagram in the Quick Start Guide that best matches the setup in your house.

How do I cancel Ooma online?

To Cancel Ooma, you can use live chat online (). Line is your one-stop destination for all the information you need to delete your Ooma account, unsubscribe or cancel a free trial.

How do I change my Ooma wireless network?

Configure wireless settings

Browse to setup.ooma.com. Click on the Wireless tab on the left. Follow the directions on the screen to link the Telo to your home Wi-Fi network. You’ll need your wireless network name and password to connect.

Where Can I Find My Ooma account number?

Account number: Your 10 digit mobile number with a one in front of it. PIN number: Your Ooma account password. If you do not have this information, you will need to contact Ooma at 1-866-929-6662.

How do I reset my Ooma?

If your model Linx device has a reset button on the bottom of the unit, press and hold the button. If the device does not have a reset button, plug it in. Insert a paperclip into the pinhole next to the phone jack and hold it down for ten seconds until the system status light blinks amber.

Why is setup Ooma not working?

If you are unable to connect to in Step 5 of the Quick Start Guide, try the following steps: Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station.

Does Ooma work with Wi-Fi?

Yes! Once your Ooma Telo Base Station or Phone Genie is connected to your home Wi-Fi network, you plug any device into the HOME NETWORK port and it will have access to the Internet connection through the wireless adapter.

What does a solid red light mean on Ooma?

Re: Ooma logo on telo hub steady red

Solid red logo likely means a hardware failure.

How do I cancel Ooma without calling?

The only way to cancel is by contacting their support team and requesting a cancellation. You can initiate a live chat here – – or call them on 1-888-711-6662 (US) or 1-866-929-6662 (CAN).

How do I cancel my Ooma home phone?

How can I cancel my Ooma subscription via phone?
Contact Ooma’s Customer Care Department at 1-888-711-6662.Explain why you want to end your membership.Provide the representative with the required info.Ask the representative to send you a cancelation confirmation email.

How do I remove my number from Ooma?

To change or remove a phone number from your account, please contact Ooma support. To transfer an existing phone number to your Ooma account, you can port the phone number to your Ooma account.

What is my Ooma IP address?

Open a web browser on your computer and navigate to or

What network does Ooma use?

The Telo 4G Adapter uses the Sprint 4G LTE nationwide network. You can visit to check the level of coverage for your address.

Does OOMA require Internet connection?

What do I need to use the Ooma system? All you need is a high-speed Internet connection (cable, DSL or fiber-optic) and a regular home phone.

What is my device pin number?

In mobile devices, the PIN acts like a password preventing other people from gaining unauthorized access to your device. This is a numeric code which must be entered each time the device is started (unless the PIN security feature is turned off).

How do I check what my phone number is?

On Android the most common path to finding your number is: Settings > About phone/device > Status/phone identity > Network. This slightly differs on Apple devices, where you can follow the path of Settings > Phone > My Number.

How do I find my old home phone number?

Check Your Old Phone Bills

You can check your old phone bills to find out your old phone numbers. Phone bills should be sent by Message or Email, so, go to check the old messages or old emails is a direct yet useful way to find out the old phone number.