SimpliSafe sensors won’t work correctly if the battery is too low, they’re still in the box from your order, or the device is too far from the base station. Just like SimpliSafe’s sensors, the keypad won’t work if it’s too far from or isn’t paired with the base station.
How do I reset my SimpliSafe Keypad?
After spending 35+ minutes on hold the fix was simple. Checked with the app and my keypad was not responding.
Here are the steps, for clarity:
Unmount your Keypad by sliding it up, and away from the bracket.Remove all of the batteries.Wait 5 minutes to allow the power to fully flush out.Reinsert the batteries.
Why is my SimpliSafe Keypad off?
There are a few different reasons that this error will appear: The Keypad is too far away from the Base Station. There is some other device between your Keypad and Base Station that is inhibiting their ability to communicate with each other. The Keypad is not paired with the Base Station, or was programmed incorrectly.
How do I reconnect my SimpliSafe Keypad?
Add through Existing Keypad
Press the Menu button on your existing Keypad.Enter your Master Pin.Use the rocker buttons on the edges of the Keypad screen to scroll to Devices.Scroll to and select Add Device.Scroll to and select Keypad.On your new Keypad, push any button so your system can recognize and add the device.
What is the red button on top of SimpliSafe keypad?
The Panic Button is the red button on the top of the unit. You’ll want to press it for 2 seconds to activate.
Why is my SimpliSafe base red?
Why is the SimpliSafe Base Red? The device’s cellular module is attempting to connect to SimpliSafe servers but is encountering an error. A solid red light usually indicates that your Base Station’s cellular module is not connected correctly. Your system is experiencing an error (loss of power, sensor failure, etc.)
What happens when SimpliSafe battery dies?
If your power goes out, the base station will automatically switch to using the batteries for power. These rechargeable batteries last up to 24 hours. When the power returns, the base station will automatically switch back to using electricity and will recharge the backup batteries.
Why is my SimpliSafe base station not working?
Simply unplug the power cord to your Base Station and, while unplugged, remove a battery (you’ll need a screwdriver to get to the battery compartment). Wait a few seconds, and then put the battery back in and plug in the power cord – the Base Station will then come back on.
How do I refresh SimpliSafe base station?
How to Update
Bring your Keypad to your Base Station.Push the left side of the Keypad screen where the gear icon is located to prompt the Install menu.Select Install Update by pushing on the right side of the Keypad screen.Allow the system to install and reboot, which will take about 10 minutes.
What happens when you hit Panic Button on SimpliSafe?
If you’re at home during a break-in, pressing the Panic Button instantly triggers your alarm. With professional monitoring, our monitoring center will call and check if you’re okay. If you don’t answer your phone or give the “safe word,” we will alert the police that you’re in danger.
Where is the Panic Button on SimpliSafe?
A common location is in bedrooms, right next to the bed. This way, if you hear someone in your yard at night, you can be quick to sound the alarm- literally! A great place for the panic button is on your nightstand or on the wall next to your bed.
How do I turn off the blue light on my SimpliSafe base station?
Select System Settings
Scroll down to Base Station Light. Pressing on the right side of the screen will toggle the light’s setting between on and off.
