Return Policy
If you’re not completely satisfied with your Lowe’s purchase, simply return the merchandise to any Lowe’s store in the US. Most new, unused merchandise can be refunded or exchanged with proof of purchase within 90 days of the original purchase date, unless noted in our Return Policy Exceptions.
How do I return an online purchase from Lowes?
The same 90-day return policy exists on purchases made via Lowes.com. Most items bought online come with a prepaid shipping label which is WAY cool. Just repackage the item with the original box, manual, and parts and send it back at no charge.
Does Lowes have a 180 day return policy?
The company has made a temporary change to its policy to help out its customers during the pandemic, especially due to the delivery service being slower than usual. The Lowe’s return policy in COVID-19 times allows you to file a return request within 180 days of the original purchase date.
Can I return opened items to Lowes?
Lowe’s will accept returns for open box items that are still in like-new condition and have the original receipt.
Do I need a receipt to return at Lowes?
Customers can return products at Lowe’s even if you don’t have a receipt as of 2022. However, to make a return without a receipt, you must have a valid ID, the original payment method, and your phone number ready. Additionally, if you are a MyLowe’s member, you can digitally save all your receipts at Lowe’s.
Does Lowes charge a restocking fee?
Lowe’s charges a 20% restocking fee only on special-order items because special-order items are custom products that Lowes cannot reshelve and sell in stores. Instead, Lowe’s usually has to return these items to the original supplier and pay a restocking fee.
How long do you have to return appliances to Lowes?
Lowe’s Major Appliances
must be returned within 30 days of receiving the product. Special Order-configured products may be subject to a 20% restocking fee if returned.
Can I return something without the packaging?
You may ask consumers to return goods with the original packaging, but you cannot insist on this.” That seems pretty clear – you can’t insist on returns with original packaging, but you can certainly ask nicely.
