If you have any questions, or think we have made a mistake, you can call Customer Care by dialing *611 from your MetroPCS phone, or at 1-888-863-8768.
How do I get in touch with MetroPCS customer service?
By calling 1-888-8metro8 (1-888-863-8768)
How can I talk to a representative at MetroPCS?
By phone
By phone. Call customer service. Call: 888-8-METRO-8. Call: *611 from your Metro® by T‑Mobile phone.Make a payment. Call: 888-8-METRO-8. Call: *99 from your Metro® by T‑Mobile phone.Get premium handset protection. Call: 1-800-316-2075. Or visit:
How do I call MetroPCS to pay my bill?
PHONE:
Dial *99 to pay through our automated system.Dial 888-8metro8 for Customer Service.Use the MyMetro app for debit/credit card payments.
Can MetroPCS retrieve text messages?
Choose “Recent Activity,” then select “Data.” The text and data information loads onto the screen. Next to each sent and received text is the exact time and the phone number it was sent to.
How do I get a 3 day extension with MetroPCS?
To get the 48-hour extension, you will have to wait until your phone is suspended. Once this happens, you need to then contact the Metro customer service using another Metro phone. An alternative would be to simply go to any Metro store to get additional help.
Is tmobile and Tmobile MetroPCS the same?
Is Metro now owned by T-Mobile? Actually, T-Mobile has been the parent company of Metro since 2013. So, our customers have been enjoying the T-Mobile network since then.
What is involved in customer service?
Customer service is the act of providing support to both prospective and existing customers. Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support.
How do I switch MyMetro phone to another phone?
With them, if you want to move your phone number and service over to a new device, you must first put a MetroPCS SIM card in the new phone. Next, you’ll need to go through their activation process. You can either do this through a MetroPCS store, or you can do it online, whichever is more convenient for you.
How do I find my 8 digit security code for MetroPCS?
If you can’t remember the code, find it in your user manual or have a MetroPCS associate help you locate it.
Enter the security code found in your user manual. Enter the last four digits of your mobile number. Guess at your subsidy lock code. Call MetroPCS customer service. Bring your phone to a MetroPCS store.
How do I pay my phone bill?
How to pay your bill with your phone
Wireless service call 800.331.0500 (or 611 from your wireless phone)• All other services call 800.288.2020.
How can I check my phone bill?
At any time you can go to your phone service provider’s website to view your ongoing usage, and you can also use it to view your latest bill and even past bills. Phone service providers also give you the choice to completely stop your paper billing and do everything electronically.
Can I pay MetroPCS bill online?
Submit a one-time payment or log in to set up AutoPay. You can also make payments through the MyMetro app. Review your data usage, make a payment, update your plan and more.
Can I get my Metro PCS call history?
MetroPCS allows users to check calling history at no charge through an online MetroPCS account. Dial “611” to access the “MyMetro” online account from the phone. If you have not set up an online account, you will be prompted to install “MyMetro” on the phone before you can view the calling history.
How long does MetroPCS keep phone records?
MetroPCS maintains separate records and keeps them two years. Sprint holds call logs 18 months, spokeswoman Stephanie Vinge Walsh says. U.S. Cellular holds records one year, according to spokeswoman Katie Frey. There are a number of other cell service providers that lease network space from the five major operators.
What is a GSVO call?
Because sometimes robodialers aren’t set up correctly and show the number they’re calling as their callerID. GSM means Global System for Mobile. GSVO may be a robodialer that’s set to a callerID of “GSVO”. 07-31-2019 04:42 PM.
