A contact form is a short web-based form published on a website. Any visitor can fill out the form and submit it to send a message to the site owner. Behind the scenes, your contact form triggers an email message to be generated and sent to your email inbox.

Do people actually use contact forms?

It is very common for companies to display contact forms and/or their email addresses, but now a days it gets more common to use some type of a chat platform, either a chatbot or a live chat with a real person.

Should I put a contact form on my website?

TLDR; Should I use a contact form on my website? Definitely YES! A contact form has been definitely an important aspect and — still is — for letting your visitors to contact you for following reasons: Secure your website.