A contact form is a short web-based form published on a website. Any visitor can fill out the form and submit it to send a message to the site owner. Behind the scenes, your contact form triggers an email message to be generated and sent to your email inbox.

Do people actually use contact forms?

It is very common for companies to display contact forms and/or their email addresses, but now a days it gets more common to use some type of a chat platform, either a chatbot or a live chat with a real person.

How does contact us page work?

When a visitor goes to a contact page on your website, they will have a set of fields they need to enter. Once they have filled in the fields, they will hit the submit button and it will automatically be sent to an email address you specify.