Proactive support is a strategic approach to helping customers before they need to contact a support team – and possibly before they even realize they have a question.

What are proactive examples?

The definition of proactive is someone who takes an active role in dealing with something before it needs to be taken care of. An example of proactive is a student studying for a fall semester class during their summer vacation. Acting in advance to deal with an expected change or difficulty.

What is proactive support automation?

What proactive support is and why you should adopt it. Proactive support is the ability to anticipate issues and pain points that your customers might experience before they experience them. It allows you to put preventative measures in place to ensure they don’t become a barrier to success.