If you want to avoid fees, the number one way to do so is to get to the car in a timely fashion and avoid canceling your ride too late. If you believe you were charged a fee unfairly, contact Uber. Uber usually refunds fees if they were the result of a driver’s error.

Why is Uber service fee so high?

The service fee is a variable amount added per trip. It reflects the difference between what the rider paid and your earnings excluding tips and tolls, and any other fees retained by us such as taxes and airport surcharges.

Can Uber cancel your ride?

You can cancel a trip in the app before or after you’re matched with a driver. As is always the case, riders and drivers can cancel a trip for any reason, and this includes if the other person isn’t wearing a face cover or mask.