Aspect Workforce Management Mobile provides immediate access for agents to Aspect Workforce Management directly from a tablet or smart phone device. Empower agents to self-manage schedules remotely, and provide tools to track schedules, agent requests, as well as intra-day performance statics “on the go”.

Who owns aspect WFM?

Later in 2019, Aspect was acquired by Vector Capital.

What is Aspect application?

Aspect’s powerful call centre software application suite offers best-of-breed tools for compliance management and customer engagement, helping businesses achieve better outcomes such as higher CSAT and net promoter scores, lower handle times and higher first call resolution rates.