The most likely reason LeapFrog Connect is unable to communicate with your device is a missing or improperly installed driver. We have seen instances where ESET Nod 32 security runs a proxy scan which interferes with the sync.

Why wont my LeapStart connect?

Install fresh alkaline batteries into your LeapStart or LeapStart 3D. Please use the USB cable provided. ... Attempt to plug the LeapStart into another available USB port on your computer. Restart your computer and attempt to re-connect your device.

Why is my LeapPad not working?

If the tablet doesn't power up even when pressing and holding the power button for three to five seconds, it is likely the battery is fully discharged. To check if the battery is charging, or if there is a potential issue with the battery or charger, try the following: 1.