How to make COPIS / SIPOC
- Like other tools do it with the doers.
- Use the template.
- Start with any one of S/I/P/O/C.
- Its easier to go with output/s, from their go-to who receives.
- then produce this output, what you get and from whom.
- Lastly process - this is high level. ...
- Confirm with the team that the capture is correct.
What is a Copis diagram?
❖ A COPIS diagram is a high-level process map that gives a quick overview of the process from the customer's point of view. ❖ It is a customer-focused alternative to a SIPOC diagram, and is essentially a SIPOC in reverse. ❖ It concentrates more on the areas around the process, than the process itself.
Why do we do Copis?
An alternative model, called COPIS, can shift the focus to delighting the customer, and thus spark innovation in the entire process. ... By suspending any thoughts, plans, and decision-making about the process, outputs, etc., a team can gain clarity and insight on what is truly Value-Add to the customer.
