A root cause is an initiating cause of either a condition or a causal chain that leads to an outcome or effect of interest. The term denotes the earliest, most basic, 'deepest', cause for a given behavior; most often a fault.
What is an example of root cause?
For example, a broken wrist hurts a lot but the painkillers will only take away the pain not cure the wrist; you'll need a different treatment to help the bones to heal properly. In this example, the problem is a broken wrist, the symptom is pain in the wrist and the root cause is broken bones.
How do you use root cause?
How to conduct Root Cause Analysis?
- Define the problem. Ensure you identify the problem and align with a customer need. ...
- Collect data relating to the problem. ...
- Identify what is causing the problem. ...
- Prioritise the causes. ...
- Identify solutions to the underlying problem and implement the change. ...
- Monitor and sustain.