Key performance indicators (KPIs) are targets that help you measure progress against your most strategic objectives. While organizations can have many types of metrics, KPIs are targets that are “key” to the success of your business.
Who created key performance indicators?
Dr. Robert Kaplan and Dr. David Norton introduced the Balanced Scorecard to monitor all company progress, not just in the financial sense, in the 1990s.
What are the 5 key performance indicators?
- 1 – Revenue per client/member (RPC)
- 2 – Average Class Attendance (ACA)
- 3 – Client Retention Rate (CRR)
- 4 – Profit Margin (PM)
- 5 – Average Daily Attendance (ADA)
