Upselling is focused on upgrading or enhancing the product the customer is already buying. ... For example, a housekeeping service might upsell a customer buying a weekly cleaning package by offering a package with more rooms, and cross-sell by also offering a carpet deep cleaning service.

What upselling means?

: an attempt to convince a customer to purchase something additional or more costly : the act or an instance of upselling We passed on the products they had used during the massage, which were for sale. Almost every activity, it would turn out, ended with a gentle upsell.—

What is upselling and cross-selling examples?

For example, if you encourage a customer who just bought a new phone to get a protective case at the same time, that's a cross-selling win. Upselling occurs when you increase a customer's value by encouraging them to add on services or purchase a more expensive model.