We hope your selection brings you many years of enjoyment. However, if for any reason you are dissatisfied with your purchase, you may return your item based on our current Return and Exchange Policy. You can return your item for up to 30 days after purchase or exchange it within 60 days.

What is the return policy at Kays?

Returns and Exchanges

Returning your KAY purchase is easy. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped.

Can you return the ring and get your money back?

What Happens if You Try to Return an Engagement Ring? In the eyes of the jewelry store, that ring lost value as soon as you walked out the door with it. Your ring is now considered used, even if no one ever actually wore it. ... Because of this, most jewelry stores will not give you a full refund when you try to return it.